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Failed state for writers at start of backup

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Can anyone help or advise with this one please?

We are using Hyperoo to backup VMs held on 2 CSVs, which are running from a SoFS.

At present, as soon as the backup is scheduled to kick in, event ID 1544 is logged in the cluster events section of FCM:

"The backup operation for the cluster configuration data has been canceled. The cluster Volume Shadow Copy Service (VSS) writer received an abort request."

What is this and is it something that can be fixed? Backups appear to complete, but we are unsure of the integrity of the setup, whilst these errors are showing.

Additionally, here is the output from VSSADMIN LIST WRITERS:

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2012 Microsoft Corp.

Writer name: 'Cluster Shared Volume VSS Writer'

   Writer Id: {1072ae1c-e5a7-4ea1-9e4a-6f7964656570}

   Writer Instance Id: {e956fc07-d8bb-4dfd-a70b-d87a7c588bc8}

   State: [8] Failed

   Last error: Timed out

Writer name: 'Cluster Database'

   Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}

   Writer Instance Id: {621611e6-3eda-4ebc-bab4-a50876925854}

   State: [9] Failed

   Last error: Timed out

Many thanks.



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